Security You Can Trust
We’re First When Seconds Count
When lives are on the line, every second counts. That’s why our response to priority signals is, on average, 20 seconds or less.
- Immediate signal transmission—no communicator delays
- Response to alarm signals within 20 seconds or less, on average
- Our own staff answering the phones 24-7, responding quickly to all customer requests
During an emergency situation, every second counts and in some situations can be the difference between life and death, between minor or major damages, or even total loss. We understand how vital these seconds are, so our security systems have no communicator delays, and all signals are sent immediately. Some company’s systems are prone to false alarms, or their remote call centers can’t handle the volume, so signals can be delayed up to 4 minutes! Immediate signal transmission and human response within seconds gives Electronic Alarms customers the highest level of protection possible, because a system that does not respond immediately is not a reliable one.
Local U.L. Monitoring means:
- Five-Diamond U.L. Certified Central Station in New England open for customer inspection
- Personal relationships with first responders such as paramedics, police and fire departments
- Monitoring staff who understand New England weather and geography
Underwriters Laboratory (U.L.) certification means our central station has multiple back-up systems and can operate under any conditions, with our team ready to respond to customer alarms 24-7. Five Diamond Certification from The Monitoring Association (TMA) means our team is among the best in the business. Of the 2,700 security central stations now operating in the United States, fewer than 100 are Five Diamond Certified. We are proud to say our in house central station is located in Arlington, Mass and available for customer inspection. Because our central station is local, so is our staff! They know New England, and can respond appropriately. Our team is always working to strengthen relationships with local first responders such as paramedics, police and fire departments, so when Electronic Alarms calls, they’ll respond quickly.
Service in 24 Hours Guarantee means:
- Priority service requests handled within 24 hours or no charge for the trip
- Our own team of over 75 licensed technicians dispatched by our service staff
- Our own technical and service staff available 24-7
When customers need service, we are always available no matter the day or time. Trusted security demands peak performance, so we have a team of over 100 licensed, highly-trained technicians, on the road in New England. We even track our vans VIA a GPS system, so our staff can dispatch the closest available technician to a customer location. For all our monitored customers in New England, we pledge to be on site for a priority service call within 24-hours, or we won’t charge for the trip or the first ½ hour of labor. Sometimes a phone call can fix a service problem, which is why we have our technical staff on call 24-7 to respond to urgent customer questions.