Our Service Team
Our customers are our priority. To ensure satisfaction, we only staff our team with qualified, trained professionals who live up to our company standards.
At Electronic Alarms, we believe that security is a service business. This is why our company has been built and operates as a customer service organization. Our dedicated Customer Care team is available 24/7, 365 days a year. It is important to us that when a customer calls, they will find a real person on the line, ready to help.
Our 24/7 Security Monitoring Center is always ready to dispatch services. We have a fleet of over 100 vans, staffed by technicians ready to handle any concern, from installation to service visits. We keep track of our alarm system service team VIA GPS and display their locations on a flat-panel screen for all Command Center operators to see, so if there is an urgent call for service, we can dispatch the closest available, properly licensed technician.
For all our monitored customers in New England, we pledge to be on site for a priority service call within 24-hours, or there’s no trip fee or charge for the first ½ hour of labor.
In the event that an issue can, or needs to be resolved over the phone, we keep technical staffll on call for 24 hours a day to respond to urgent questions.
All Electronic Alarms technicians are properly licensed for the low-voltage systems they work on and are required to participate in regular, annual training programs to stay up to date with evolving technology and regulations.