Frequently Asked Questions
Electronic Alarms is New England’s trusted security partner because we never compromise when it comes to our customers’ security. Since 1969, we have been designing, installing and monitoring personalized security solutions for homes and businesses across New England. With our team of over 100 licensed technicians on the road every day, we are big enough to provide any security solution you need, yet we are locally based and locally owned, so we treat every customer like they are our neighbor, because they are.
Electronic Alarms Seconds Count Policy separates us from other companies. Seconds count means that our security systems have no communicator delays. All signals are sent immediately. Some security companies delay signals for up to 4 minutes because their systems are prone to false alarms and their distant call centers can’t handle the volume. In our view, a security system that delays an alarm signal is not really secure. Immediate signal transmission and human response within seconds from our 24-Hour Security Command Center gives Electronic Alarms customers the highest level of protection possible.
We offer a broad array of business security and home security system packages, from basic entry-level packages, scaling up to major enterprise security solutions.
Electronic Alarms integrates the full range of security solutions including:
We use multiple communications channels to ensure our security systems can send a signal under any circumstances. These communications include:
Each Electronic Alarms security system we design, install, and monitor is personalized to the needs of the individual customer’s requirements.
Regardless of what some companies may say, there is no such thing as a truly free system. Those who pretend to offer “free system” deals typically include a minimal amount of low-end components, and the actual cost of that system is built into an inflated monthly monitoring fee. Many companies using the free system tactic are unable to sustain long-term customer service. Low wages for salespeople and technicians needed to offer those so-called free systems often lead to high turnover and inconsistent quality of service. Electronic Alarms won’t do business that way. We offer only high-quality systems that fully protect your home or business at competitive pricing that reflects the true value of the systems.
Yes, we use some wireless elements in some security solutions, depending on our customers’ needs. Wireless security technology continues to advance and become more reliable, however, it should be emphasized that hard-wired security systems will always be more reliable than wireless and we recommend hard-wired systems in most cases.
Our engineers continuously evaluate security technology and they remain convinced by the evidence that hard-wired systems, with soldered connections, are the most reliable and least prone to false alarms. There are, however, instances where wireless components are the preferred choice, such as with medical alert pendants, or with transmission of video signals between multiple buildings where no wiring is possible.
We monitor all our customer systems ourselves. We don’t outsource your security. Electronic Alarms owns and operates a 24-hour Security Command Center in Arlington, Massachusetts, staffed by a team of highly trained and experienced professionals who respond to priority signals within 20 seconds, on average. Our command center carries the highest available certification by Underwriters Laboratories (U.L.) and is Five Diamond Certified by the Central Station Alarm Association. Our command center has been called a model for the industry, and it is open to our customers for inspection, by appointment.
Visit our Locations page here.
When customers need service, they shouldn’t have to wait. Trusted security demands peak performance, so we have a team of over 100 licensed, highly-trained technicians, on the road in New England to handle customer service. Each van is tracked by our GPS system, so our service managers can effectively dispatch technicians to customer locations. For all our monitored customers in New England, we pledge to be on site for a priority service call within 24-hours or there’s no trip fee or charge for the first ½ hour of labor. Sometimes a phone call can fix a service problem, which is why we have our technical staff on call 24-7 to respond to urgent customer questions.
You should call directly into our security command center at 781-859-2700 or 800-792-5142 to speak with one of operators and report the situation. However, be sure to have your password ready when you call, because if you don’t give the operator the password, you should expect a visit from your local police department to make sure everything is OK.
You can call 401-737-2221, or our Security Command Center 24-hours a day, 7 days a week or fill out our contact form here.
All monitored Electronic Alarms customers are eligible for a free yard sign replacement when needed. Please fill out this form and we will send you a new sign.
We accept Mastercard, Visa and Discover.
Yes. Contact our Accounting Department at 781-859-2502 to phone in your payment.
Our auto-debit process is only available for recurring services, such as alarm system monitoring. If you want to pay for a service invoice or an installation invoice by credit card or check by phone, please contact our Accounting Department at 781-859-2502 to authorize payment.
We maintain customer data in a secure encrypted manner to protect against the unauthorized disclosure of or access to such data. Electronic Alarms also provides appropriate physical, electronic and procedural safeguards to protect your data in accordance with federal and state regulations.